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Refund & Returns Policy

Last updated: 25/6/2026 | 12:14AM

This Refund & Returns Policy applies to custom B2B DTF transfer sheets produced using customer-supplied artwork, designs and production instructions.

1. Custom printed products

All DTF transfer sheets are custom-made products. Each order is produced specifically for the customer based on the uploaded files, selected sizes, quantities and layout.

Because of the custom nature of the product, returns, refunds or cancellations are not accepted after production has started, except where there is a confirmed production error by us.

2. Cancellations and changes before production

You may cancel or change your order before production starts. No reason is required.

Changes may include artwork replacement, size adjustments, quantity changes, delivery details or full cancellation. Once production has started, changes or cancellations are no longer possible.

3. Production errors covered by us

If your order arrives with a problem caused by our production process, we will take responsibility. Covered production issues may include:

  • Incorrect print caused by our production error.
  • Major colour or print quality issue caused by our production process.
  • Damaged, defective or unusable transfer sheets caused before dispatch.
  • Wrong item, wrong quantity or wrong production specifications caused by us.

4. Your options when there is a production error

If we confirm that the issue was caused by our production process, we will offer one of the following solutions:

  • A full refund for the affected item/order.
  • A free reprint of the same designs with the same specifications.

5. Issues not covered after production

After production has started, we cannot refund or reprint orders for reasons not caused by our production process. This includes:

  • Wrong artwork uploaded by the customer.
  • Spelling mistakes, wrong logos or incorrect design files supplied by the customer.
  • Low-resolution, poor-quality or unsuitable files supplied by the customer.
  • Incorrect sizes, quantities or placement selected by the customer.
  • Colour differences caused by screen display settings, file colour mode or artwork preparation.
  • Change of mind after production has started.
  • Application/pressing mistakes made after delivery.

6. Reporting a problem

If you believe your order has a production issue, contact us as soon as possible at mygrafistas.gr@gmail.com .

Please include:

  • Your order number.
  • A clear description of the issue.
  • Photos or videos showing the problem.
  • Photos of the packaging if the order arrived damaged.

7. Review process

We will review the submitted information and compare it with the order details, uploaded files and production specifications. If the issue is confirmed as our production error, we will proceed with a refund or reprint.

8. Shipping issues

If an order is damaged during shipping, please contact us immediately with photos of the product and packaging so we can review the issue with the courier.

9. Contact

For refund, return or production issue requests, contact us at:
mygrafistas.gr@gmail.com